Our Philosophy
“Transforming the conflict, facilitating the conversation, enabling the parties”
We are experts in helping individuals or organisations build confidence, skill and capacity to deal with conflict, collaborate, implement change, have difficult conversations, make difficult decisions and problem solve.
It is our approach to managing conflict that sets us apart. At Cyngler Consulting you will find a passionate group of consultants engaged in the practice of empathic listening, focused on supporting individuals in conflict and empowering people to manage their own response to conflict and change.
"My approach to managing conflict – whether in a formal or informal setting – is always based on open, honest and empathic engagement, through what is described as a transformative or emergent methodology. This approach encourages individuals and organisations to gain clarity about their objectives, their goals and their aspirations. What do they see as blockers to achieving them? What are the critical things needed to break through an impasse? This approach enables people to tell their story in a safe and supported environment and to become clear about their choices. Ultimately it’s about people feeling empowered to make the right choices for them and being able to fully engage with others in conflict."
Jim Cyngler, Director
Our Company
Jim works with a small team of consultants who are passionate about empowering people to manage their own response to conflict and change.
We recognise that every individual and organisation is unique. And that means every conflict involving those individuals or organisations is different.
That’s why our approach is based on helping all people involved identify their own beliefs, thoughts, feelings, prejudices and points of resistance to resolving the conflict.
Jim Cyngler, Director
- National Accreditation as a Mediator since 1993
- Advanced Mediator with LEADR since 1997
- Fellow with IAMA since 2009
- Member of the Victorian Bar since 1979
- Principal Instructor under the Australian National Mediator Standards
Jim is a senior conflict resolution professional and a recognised industry leader, innovator, mentor and keynote speaker in the field.
He is appointed to a number of mediation panels including Victorian Civil and Administrative Tribunal (VCAT), Federal Court Native Title Mediation Panel and Victorian Small Business Commission.
Increasingly, Jim is engaged to help individuals, organisations and boards develop their skills and capacity to identify barriers to resolving conflict and support decision-making.
This often involves helping people and organisations identify barriers to overcoming conflict – whether it exists in the community, within organiations or between individuals (such as manager and employee).
He has significant experience in:
- Opening up communication channels in the context of longstanding and intransigent conflict
- Building confidence and capacity within individuals to identify their own obstacles to resolving conflict and how to overcome them
- Working with organisations, communities and government agencies to build capacity to have difficult conversations, manage conflict in the workplace and deal effectively with change